GENERAL ONLINE TERMS AND CONDITIONS OF SALE

Dear Customer, please be informed that the general terms and conditions of sale set forth below indicate, in compliance with current consumer protection regulations (Legislative Decree 206/2005 – Consumer Code), the conditions and methods for making secure, easy, and convenient online purchases of your products of interest on the website www.econavitas.eu. Therefore, you are invited to read and accept them in order to proceed with the purchase.

DATA PROCESSING AND PRIVACY

By purchasing and registering on the website, you accept the processing of personal data in accordance with EU Regulation 2016/679 (GDPR). Further details can be found on the Privacy Policy page of the website.

I. OBJECT

These general terms and conditions of sale govern the sale of products marketed by: Econavitas S.r.l.s. – Via Ugo Roncada, 92 – 46020 Borgo Carbonara (MN).

  • Email: info@econavitas.eu

  • VAT No. / Fiscal Code: 02672830201

  • REA Number: MN – 271118

  • Share Capital: € 1,000.00 fully paid-up

These general conditions shall take effect from the date of acceptance of the same by the customer on the website, which counts for all intents and purposes as acceptance pursuant to Art. 1341 of the Italian Civil Code.

The company reserves the right to modify these general terms and conditions of sale at any time by posting them on the website. Any contractual or extra-contractual liability on the part of the company for direct or indirect damage to persons and/or property caused by the non-acceptance, even partial, of an order is excluded.

II. PURCHASING METHODS

Products are purchased by accessing the website and completing the relevant checkout procedure (with or without registration). A descriptive sheet containing the main characteristics is available for each product. All information supporting the purchase is to be understood as general informative material.

It is understood that the image accompanying the product description may not be perfectly representative of its features, but may differ slightly in color, size, or accessory products shown in the figure.

The correct receipt of the order is confirmed by Econavitas through an automatic e-mail reply sent to the email address provided by the customer. This confirmation message will contain an “Order Number,” to be used in all communications with the company, and will summarize all the data entered by the customer, who undertakes to verify its correctness and promptly communicate any corrections.

Should the products no longer be available at the time the order is sent, it will be our responsibility to promptly communicate the unavailability within 48 business hours. In the case of an order that has already been paid for, Econavitas will immediately refund the amount paid.

Econavitas reserves the right to change prices at any time due to market fluctuations or typographical errors. In the event that an obvious error is found in the price of an ordered product, the customer will be contacted promptly and will have the option to reconfirm the order at the correct price or cancel it, obtaining a full refund.

III. PAYMENT METHODS

All prices on the website are intended as retail prices and, therefore, include VAT. Econavitas accepts the following payment methods:

1. Credit and Debit Cards (via Stripe network)

  • Payments by credit, debit, and prepaid cards (Visa, Mastercard, Maestro, American Express) are handled in total security through the Stripe platform.

  • Card details are never processed or saved on Econavitas’ servers, but are transmitted directly to Stripe via secure SSL encrypted protocol.

  • The system integrates the most advanced anti-fraud protection protocols, including the 3D Secure standard (Verified by Visa / Mastercard Identity Check) and CV2 code verification.

  • The amount is charged concurrently with the conclusion of the online transaction.

2. Advance Bank Transfer

  • In the case of payment by Bank Transfer, the details for making the payment (IBAN and account holder name) will be shown at the time of order confirmation and sent via email.

  • The customer is required to include the Order Number in the payment reference (causale).

  • Important: Goods will be prepared and shipped exclusively after the actual credit of the amount into the Econavitas srls bank account. If payment is not received within 5 business days, the order will be automatically canceled.

IV. DELIVERY METHODS AND CONDITIONS

Econavitas accepts orders with delivery exclusively within the Italian territory.

A regular sales document is issued for every order. For the issuance of the invoice, the information provided by the customer at the time of the order shall prevail. The customer may request a copy of the tax document within 3 months of purchase.

Delivery charges are borne by the customer and are clearly calculated and displayed in the cart before payment.

No responsibility can be attributed to Econavitas in the event of delays in order processing or delivery caused by the courier.

Upon delivery, the customer is required to check:

  • That the number of packages corresponds to what is indicated in the transport document.

  • That the packaging is intact, undamaged, not wet, or otherwise altered.

ATTENTION: Any visible damage to the packaging or the mismatch in the number of packages must be immediately contested to the courier by adding the wording “CONDITIONAL RECEIPT” (RISERVA DI CONTROLLO SCRITTA) on the courier’s proof of delivery (specifying the reason, e.g., “Punctured packaging”, “Crushed box”). Once the courier’s document has been signed without reservations, it will no longer be possible to make any objection regarding the external characteristics of the delivered goods.

In the event of failure to collect the goods within 5 business days from the courier’s warehouses due to repeated impossibility of delivery, the order will be automatically canceled and refunded net of the shipping and storage costs incurred.

V. RIGHT OF WITHDRAWAL

Pursuant to Legislative Decree no. 206/2005 (Consumer Code), the right of withdrawal is reserved exclusively for private consumers (natural persons purchasing goods for purposes not related to their professional activity). The right of withdrawal is not available for companies or professionals with a VAT number.

The consumer has the right to withdraw from the purchase contract for any reason, without needing to provide explanations and without any penalty, within 14 calendar days from receipt of the products.

The right of withdrawal is entirely forfeited if the returned product is not perfectly intact (e.g., opened packaging, tampered seals, absence of integral elements, or damage to the product).

Procedure for withdrawal:

  1. To exercise the withdrawal, the customer must send an explicit communication via email within 14 days to the address: info@econavitas.eu.

  2. Following confirmation by Econavitas, the consumer must arrange, at their own expense and via a courier of their choice, for the shipment of the product carefully packed in its original packaging within 14 days from sending the communication.

  3. Econavitas will refund the amount paid as quickly as possible and in any case within 14 days of receipt of the intact goods, using the same payment method chosen by the customer for the purchase (refund to Credit Card via Stripe or Bank Transfer).

VI. ONLINE DISPUTE RESOLUTION (ODR)

In accordance with European regulations, Econavitas informs the consumer that the European Commission has established an online platform for alternative dispute resolution (ODR). This tool can be used by the European consumer to resolve out of court any dispute relating to sales contracts stipulated online. The platform is accessible at the following link: http://ec.europa.eu/consumers/odr/